PUBLIC SERVICES AS A FORM OF IMPLEMENTATION OF STATE FUNCTIONS, ENSURING THE RIGHTS AND LEGITIMATE INTERESTS OF INDIVIDUALS AND LEGAL ENTITIES
DOI:
https://doi.org/10.52026/1994-408X_2020_63_5_17Keywords:
Public administration, public service, administrative reform, public administration functions.Abstract
The article is devoted to the issues of improving the provision of public services as the most important function in the field of public administration and the conditions for increasing its efficiency.
Reforming the system, principles and methods of public administration, according to the authors, is the most important task of the state, which is aimed at realizing the constitutional rights and freedoms of citizens in various spheres of public relations.
High-quality and timely provision of public services testifies to the effectiveness of the public administration system, or reflects legal and organizational shortcomings in this area.
The article discusses the concept of «public service», its relationship with the concept of «public service», studies the opinions of various scientists on this issue and analyzes the legislation of the Republic of Kazakhstan in this area. In addition, some other issues related to the provision of public services have been investigated, and their main legal characteristics have been identified. Special attention is paid to the correlation between public services and public functions.
The authors of the article rely on the corresponding resolution of the Constitutional Council of the Republic of Kazakhstan in 2008, dedicated to this problem. The need to improve the forms of provision of public services, especially in electronic form, through the WEB-portal of «electronic government», as well as in a mobile form, to expand their list, to improve the work of state bodies on high-quality and timely provision of public services is emphasized.
Based on the analysis and consideration of foreign experience, the authors formulated proposals and recommendations for improving legislation. In particular, the authors propose a legislative distinction between the concepts of «public service» and «public service», change the name of the Law of the Republic of Kazakhstan «On public services» to the Law of the Republic of Kazakhstan «On public services», improve the culture and communication skills of employees of the State Corporation «Government for Citizens» and other questions.